HAWAIIAN ELECTRIC SUSPENDING SERVICE DISCONNECTIONS THROUGH MAY
Service disconnections are suspended through May 17, an extension from April 17. If you receive a notice from Hawaiian Electric before May 17 that threatens to disconnect service, it's a scam and should be ignored.
Customers facing financial hardship are urged to contact Customer Service so payment options and schedules can be arranged to help keep payments manageable. While customers will still be responsible for paying their electric bills, payment schedules and other options can help ease the financial challenges for those most affected by the COVID-19 situation.
The quickest way to start the process is to fill out and submit a Payment Arrangement Request Form at https://www.hawaiianelectric.com/customerserviceoptions.
Walk-in customer payment centers will remain closed at least through April 30 rather than reopen on March 30 as originally planned.
Hawaiian Electric encourages customers who are having difficulty paying their bills due to the coronavirus pandemic to contact customer service representatives.